What does this problem usually mean?
A local AI app can find the Ollama installation and still fail because the Ollama process or service is not active.
What to check first
- 1
Confirm that the Ollama application or service is active.
- 2
Try a simple local model request rather than relying only on the tray icon.
- 3
Check whether another process is using the expected port.
- 4
Review recent Ollama output or logs for an obvious startup error.
- 5
Restart Ollama and verify the endpoint again.
Important: verify the result
Change one thing at a time and repeat the same test afterwards. A successful command is not proof of a fix; verify that the original failure can no longer be reproduced.
Never include full API keys, passwords, seed phrases or private keys in screenshots, logs or support requests.
Note: Provider features, limits and versions can change. For version-specific questions, always verify the current vendor documentation.